Privacy Policy

1. Information Collection

During the payment process, MPA collects necessary details such as: Name, contact number, email ID, Payment reference (invoice/bill ID), Transaction details.

2. Use of Information

Information is used solely for verifying and reconciling payments against your dues with MPA. No personal data will be used for marketing or unrelated purposes.

3. Data Security

Payments are processed via secure banking channels with industry-standard encryption (SSL/TLS). MPA does not store or retain sensitive banking details like credit/debit card numbers, CVV, or net banking credentials.

4. Disclosure

Your data may be shared with MPA’s authorized banks/payment service providers for the sole purpose of processing your transaction. MPA will not sell, lease, or distribute your personal information to third parties unless required by law.

5. Customer Responsibility

Customers must ensure that they use the payment platform on a secure device/network. MPA will not be responsible for any loss arising out of unauthorized access to your information on account of negligence.

6. Grievances

For any disputes, errors, or concerns related to online payments, customers may contact the Accounts Department of Mormugao Port Authority at the official helpline/email provided on the MPA website.